Last updated: 30 October 2026
Refund and Cancellation Policy
1. Introduction
This Refund and Cancellation Policy explains how subscription cancellations, refund requests and subscription-plan changes are handled for LaundryDesk.
LaundryDesk is a cloud-based software platform for laundry and dry-cleaning businesses.
This policy should be read together with our Terms & Conditions and the subscription details presented at the time of purchase.
For questions or refund requests, contact support@laundrydesk.com.
2. Subscription Plans and Payments
LaundryDesk offers subscription plans for the billing periods made available during purchase.
The applicable plan, price, billing period, features and usage limits will be displayed or communicated before you confirm your purchase.
Subscription fees are generally payable in advance for the selected billing period.
Any additional charges or usage-based fees will be governed by the applicable plan details and terms communicated before the relevant charge is incurred.
3. Trials, Demonstrations and Sandbox Access
LaundryDesk may provide demonstrations, sandbox access or trial access where offered.
The availability, duration and limitations of such access will be communicated when it is provided.
A demonstration or sandbox arrangement is not a paid subscription unless a paid subscription is expressly purchased.
Where a trial is offered on specific payment or renewal terms, those terms will be communicated before you enrol. Any amount paid for a trial will be handled according to the disclosed trial terms and applicable law.
4. Subscription Cancellation
You may request cancellation of your subscription in accordance with the options available through the applicable subscription interface or by contacting support@laundrydesk.com.
Unless otherwise stated in the applicable subscription terms:
- Cancellation stops future subscription renewals.
- Access generally continues until the end of the already-paid subscription period.
- Cancellation does not automatically entitle you to a refund for the unused portion of the current billing period.
- Any outstanding valid charges incurred before cancellation remain payable.
If a subscription cannot be cancelled directly through the account interface, please email support@laundrydesk.com with your registered email address and business name.
We will confirm the cancellation and its effective date through email or another appropriate account communication channel.
5. General Refund Policy
Subscription payments are generally non-refundable once the subscription period has started, including where a subscriber chooses to stop using the Services before the period ends.
However, this general policy is subject to the exceptions described below and to any rights or remedies available under applicable law.
Refund requests may be considered where:
- The same subscription payment was charged more than once due to a technical or processing error.
- Payment was successfully collected but the purchased subscription could not be activated due to a failure attributable to LaundryDesk.
- A material billing error resulted in an incorrect charge.
- A refund is required under applicable law or is otherwise approved by LaundryDesk following a review of the circumstances.
A refund will not ordinarily be provided solely because a subscriber changes their mind, closes their business, does not use the Services, or finds that the purchased features do not meet requirements that were not included in the agreed subscription.
This does not exclude a refund or other remedy where required by applicable law or where the circumstances otherwise justify one.
6. How Refund Requests Are Reviewed
Each request will be reviewed based on the payment record, subscription status, nature of the issue and applicable terms.
We may ask for reasonable supporting information, such as a transaction reference, invoice number or registered account email, to verify the request.
We will communicate the outcome by email.
Where a refund is approved, we will initiate it through the relevant payment method or payment provider, where practicable. We aim to initiate approved refunds within 7–10 business days after approval, subject to any verification requirements and payment-provider procedures.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank or original payment method.
If we cannot process the refund through the original method, we will contact you to discuss an appropriate alternative, subject to applicable law and payment-provider requirements.
7. Refund Request Deadline
Please submit refund requests within 60 days of the relevant payment so that we can investigate the transaction while the necessary records are available.
This is an administrative request window and does not restrict any statutory right, remedy or claim that cannot lawfully be restricted by a contractual time limit.
8. Subscription Upgrades and Downgrades
Upgrades
Where an upgrade is available, the applicable price and any additional amount payable will be displayed or communicated before you confirm the change.
An upgrade will take effect according to the timing stated in the applicable purchase or confirmation flow.
Once the upgrade has been applied, the amount charged for the upgrade is generally non-refundable, subject to the exceptions in this policy and applicable law.
Downgrades
A downgrade generally takes effect from the next billing period unless a different effective date is expressly stated when the change is confirmed.
A downgrade does not ordinarily result in a refund of the price difference for the current paid period.
Features, usage limits and other entitlements will adjust according to the plan that becomes active.
9. Failed, Duplicate and Disputed Payments
If a payment fails, access may be restricted or suspended until the payment issue is resolved, subject to applicable law and any required notice.
If you believe you have been charged incorrectly or more than once, please email support@laundrydesk.com with the transaction reference and relevant details.
If you dispute a payment, we may review the transaction and temporarily restrict the affected service where reasonably necessary to address fraud, security or payment risks.
You should contact us promptly so that we can investigate and attempt to resolve a genuine billing error.
10. Taxes and Payment-Processing Charges
The treatment of taxes and payment-processing charges in a refund will depend on the nature of the transaction, the charges actually incurred, the payment provider’s procedures and applicable law.
Where a refund is approved, any adjustment or return of taxes and fees will be handled as required by applicable law and the relevant transaction arrangements.
We will not treat a charge as non-refundable where applicable law requires it to be refunded.
11. Service Availability and Technical Issues
If you experience an activation problem, a material technical issue or another service problem that affects your subscription, please contact support@laundrydesk.com with a description of the issue.
We will review the matter and may take appropriate steps, including troubleshooting, restoring service, extending access or considering a refund where justified by the circumstances and applicable law.
Temporary interruptions, scheduled maintenance and third-party connectivity issues do not automatically entitle a subscriber to a refund, except where required by applicable law or the applicable service commitment.
12. Account Closure and Data
Cancelling a subscription does not necessarily delete your account or all information associated with it immediately.
Access to the Services, data export, retention and deletion following cancellation or account closure are governed by our Terms & Conditions, Privacy Policy and any applicable service arrangement.
Privacy Policy: https://laundrydesk.com/privacy-policy/
If you need an export of your business records, please make the request before access to the Services ends wherever possible.
13. Changes to This Policy
We may update this policy to reflect changes to our Services, billing arrangements or applicable law.
The updated policy will be published on this page with a revised “Last updated” date.
Where a material change affects existing subscribers, we will provide notice where reasonably practicable and as required by law or the applicable agreement.
Any change will take effect subject to applicable law and any contractual commitments already in place.
14. Contact
For cancellation requests, refund enquiries or billing disputes, contact:
Email: support@laundrydesk.com
Please include your registered email address, business name, transaction reference and a brief explanation of your request.
Do not include passwords or complete payment card details in your email.