Last updated: January 2026
This Refund & Cancellation Policy outlines how refunds, cancellations, and subscription changes are handled for LaundryDesk.
By purchasing or using LaundryDesk services, you agree to this policy.
1. Trial Purchases
LaundryDesk may offer a time-limited trial, which may be paid or unpaid depending on the plan.
- Trial fees, if charged, are non-refundable
- Trial access automatically expires at the end of the trial period unless upgraded
- No refunds are provided for unused or partially used trial periods
Trials are intended to help you evaluate the software before committing to a subscription.
2. Subscription Payments
LaundryDesk offers Monthly, Quarterly, and Yearly subscription plans.
- All subscription fees are billed in advance
- Subscription payments are non-refundable once the billing period has started
- No refunds are issued for unused time within a billing cycle
3. Cancellations
You may cancel your subscription at any time.
- Cancellation prevents future billing
- Access remains active until the end of the current billing period
- No partial refunds are issued for early cancellation
4. Refund Exceptions
Refunds may be considered only in the following cases:
- Duplicate payment due to a technical error
- Payment charged but service not activated due to a system failure
Refunds are not provided for:
- Change of mind
- Business closure
- Lack of usage
- Feature expectations not matching requirements
- Internet, device, or third-party service issues
All refund decisions are final.
5. Plan Upgrades & Downgrades
- Plan upgrades take effect immediately upon payment
- Downgrades apply from the next billing cycle
- Pricing differences during upgrades are handled at the time of purchase
No refunds are issued for plan downgrades.
6. Failed or Disputed Payments
- Failed payments may result in temporary suspension of access
- Repeated failures may lead to account termination
- Chargebacks or payment disputes may result in immediate service suspension until resolved
7. Payment Gateway Charges
Transaction fees, gateway charges, and taxes are non-refundable even in approved refund cases.
8. How to Request a Refund
If you believe you qualify for a refund under this policy, contact us within 7 days of payment:
Email: support@laundrydesk.com
Please include:
- Registered email or business name
- Payment reference ID
- Reason for the request
9. Policy Changes
LaundryDesk reserves the right to update this policy at any time.
Changes will be posted on this page with a revised date.
Continued use of the service implies acceptance of the updated policy.
10. Contact Information
For questions regarding refunds or cancellations:
Email: support@laundrydesk.com